RADIAN Process Improvement Workshop

Many utilities know improvement is needed—but day-to-day constraints can make change feel out of reach. Our Process Improvement Workshop is built to tackle the common realities meter shops face: limited equipment and staffing capacity, storage space constraints, “we’ve always done it this way” inertia, lack of time to focus on improvements, and uncertainty around what internal and external customers truly value.

The workshop is facilitated by experts with Black Belt credentials in transactional process improvement and extensive process improvement operations experience. Outcomes are driven by hands-on collaboration with your team, and customer feedback highlights practical, real-world gains—such as improvements to RMA/shipping processes and increased capability to validate/program multiple meters at one time.

The workshop is built for meter shops that know they need to move more meters but can’t add people, equipment, or contract testing to do it. Over three days on site, RADIAN process improvement specialists work alongside your team to see how meters actually move through the shop, find where they wait, and agree on changes your team can keep running after the workshop ends.

It works on the constraints most shops share: limited equipment and staff, tight floor and storage space, “we’ve always done it this way” habits, no time set aside for improvement, and uncertainty about what internal and external customers value most.