Service Highlights
Restore performance with certified, manufacturer-trained expertise. RADIAN’s team is qualified to bring your equipment back to the best possible condition, helping you protect your investment and keep critical test operations running reliably.
When “standard service” isn’t enough, bring your challenge. RADIAN emphasizes responsive customer support and offers RADIAN Innovate™—an avenue for developing custom solutions to meet new meter testing and meter processing demands when your situation requires something beyond a one-size-fits-all approach.
From RMA to Return, Step by Step
- Request an RMA. Use the Request RMA form and choose Repair or Upgrade. Include the model, serial number, and a short description of the problem.
- Ship the equipment. Mark the RMA number on the box.
- Diagnose and repair. RADIAN technicians repair or refurbish the unit and test it to its specifications.
- Return. The equipment ships back to you, ready for service.
Questions before you ship? Contact RADIAN Support.
Which service do you need?
| Situation | Service |
|---|---|
| Equipment fails, shows an error, or won’t power up | Repair |
| Equipment works but is due for its scheduled check | Calibration Services |
| An older system you want to bring up to a current platform | Upgrade (for example, RS-600 or RS-703A to the RS-933) |
| You want repairs handled first, every time | Platinum Care Plan (“First on Bench”) |
| You need something RADIAN doesn’t build today | RADIAN Innovate |
Repair and Upgrade FAQ
Which brands does RADIAN repair?
RADIAN, WECO, Powermetrix, SSI, and UTEC equipment. These are all brands of Radian Research, so the repair is done by the manufacturer.
How do I send equipment in for repair?
Request an RMA through the Request RMA form, choose Repair or Upgrade, and ship the unit with the RMA number on the box.
Can an older system be upgraded instead of replaced?
Some can. For example, RS-600 and RS-703A systems can be upgraded to the RS-933. Ask RADIAN about your model.
How do I get repairs handled first?
The Platinum Care Plan includes "First on Bench" priority status for recalibration and repair.
What if my equipment only needs calibration?
If the equipment works and is due for its scheduled check, use RADIAN Calibration Services. Typical turnaround is 3 to 5 days, with expedited service available for a fee, and on-site calibration needs no RMA.
Related Resources
Blog
world leader
Can't Find What You're Looking For?
Let our teams of qualified professionals help you make the right choice.
